Are you feeling that the whole world is leaping from crisis to crisis, and that you, and your team members are swept into a never-ending deluge of catastrophe? There is no doubt that our world is changing…
You are the owner of a small business providing personal care services. A lady purchases a gift certificate for her fiancé for Valentine’s Day. She returns to you 3 months later asking for a refund as he died.
It’s spring in Toronto (finally) and nature is budding, blossoming and blooming, so I am inspired to continue my “Organizational Nourishing” theme, thinking of ourselves as gardeners, and our organizations as gardens.
“Transformation” – everyone wants it, few do it. “We need to transform” says the business/political/church/school/organizational leader, and immediately, peoples’ ears perk up, their emotions race at…
In the movie “Grand Hotel”, Greta Gabor famously said “I want to be alone.” I have been feeling that way for the past year, on my return from each of my extremely hectic business or vacation trips.
How’s this for a job title? “Customer Happiness Manager”. As we continually redefine the world of work in an effort to be and remain competitive, we are realising more and more that the experience of the customer is tantamount.
“So you think you can run it?” the Chairman of the conglomerate I was working for post-Harvard Business School asked. He had just made a major investment in a food processing company in Jamaica.