You are the owner of a small business providing personal care services. A lady purchases a gift certificate for her fiancé for Valentine’s Day. She returns to you 3 months later asking for a refund as he died.
It’s spring in Toronto (finally) and nature is budding, blossoming and blooming, so I am inspired to continue my “Organizational Nourishing” theme, thinking of ourselves as gardeners, and our organizations as gardens.
“Transformation” – everyone wants it, few do it. “We need to transform” says the business/political/church/school/organizational leader, and immediately, peoples’ ears perk up, their emotions race at…
In the movie “Grand Hotel”, Greta Gabor famously said “I want to be alone.” I have been feeling that way for the past year, on my return from each of my extremely hectic business or vacation trips.
How’s this for a job title? “Customer Happiness Manager”. As we continually redefine the world of work in an effort to be and remain competitive, we are realising more and more that the experience of the customer is tantamount.
“So you think you can run it?” the Chairman of the conglomerate I was working for post-Harvard Business School asked. He had just made a major investment in a food processing company in Jamaica.
One of the coaching assignments that I particularly enjoy is when someone calls me and says “Marguerite. I have a new job and I would like you to prepare me to start in the right way and to coach me through the first few months.”
I recently addressed 120 beautiful ladies, members of Lean In Canada, as part of an event: “Make This Your Year: What Can You Do Better in 2017?” This is the substance of my talk, which I hope will help you to make this your best year!
January – it’s Resolution Time! Time to wipe the slate clean and start your life all over. In particular, it’s the time to reflect on the past 12 months, and decide what’s going to be different in the upcoming 12 months.