“Things work in India; they just don’t work the way you expect them to,” Dushyant, our G-Adventures CEO (Chief Experience Officer) had declared in the kick-off meeting for our 7–day trek in India.
For years I drove by this gentleman, who stood all day in the hot Jamaican sun on the corner of Barbican Road in Kingston, gently offering his pillows for sale. His ever-present smile sparked smiles from my children and me – that and the colourful designs of his pillows always brightened our day.
Remember the supervisor who refused to move her performance appraisal score from 3.9 to 4.0 and so cost you a sizeable bonus? How about that “boss from hell” who yelled you out in front of the entire department and made you feel smaller than the bug scurrying along the floor?
For years I struggled with my weakness of not paying attention to detail. I knew I had to overcome this in order to grow. I needed to pay attention to the details of my business and in my work with clients. I certainly could not allow any mistakes with clients, and those mistakes typically arose because “the devil is in the details.”