Get Simple, Practical
Insights to Help you
Be a More Effective
(and Joyful) Leader

Get Simple, Practical Insights
to Help You be a
More Effective (and Joyful) Leader

Free and Laughing Inc., 2911 Bayview Avenue, Toronto, ON M2K 1E8
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Blog - Joyful Leaders


Simple, practical insights to help you be a more effective and joyful leader!

Little Things Make A Difference

Recently, I attended a luncheon where an assortment of sandwiches was served. Now typically, this presents a mystery worthy of Sherlock Holmes, to figure out what is in each sandwich, particularly if you have special dietary needs/preferences.

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Do You Work Too Hard?

Most of us work too hard. I know I do. I love my work, I love my clients. I work hard to help them solve their problems – with ease, grace and joy. And some of their problems are really big, so it means much thought, research, diligence, collaboration, communication and planning on my part.

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Creating The Momentum Of Change

I attended a client’s weekly management meeting. It was such a joy to see the team embrace the strategy that I helped them develop a few months earlier, use it as the guiding light for their operations and make very focused decisions in a short period of time – all with laughter and much camaraderie.

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Taking Care Of Customers When Things Go Wrong

With the best of intentions, management, processes and team members, things will go wrong. Yes, we will upset our customers sometimes. That’s a given. What’s not given is how we deal with it. I recently had an experience with the Toronto Transit Commission that reminded me of this.

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What Upsets You Controls You

Leaders are human, and as humans we sometimes lose our cool and get upset. We get upset with our team members, for them not doing something that we asked or expected them to do. We get upset with our suppliers and contractors for not delivering on time and/or to specifications.

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How Mindful Are You In Your Work?

“Work is only part of life. But work is life only when done in mindfulness. Otherwise, one becomes like the person who lives as though dead” – Thich Nhat Hanh

How mindful are you at work? To be mindful is to live in the present moment. That is hard enough to do on a meditation cushion, and the stillness of the morning or evening, much less in the cut and thrust of a busy workday.

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Done is better than perfect

In our quest for success, we sometimes find ourselves trading off perfection for timeliness. We submit the report a few days late in order to make it perfect. We dot every “I” and cross every “t” really make the report look perfect – but late.

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Dig deep for efficiency

For some months, I have been considering adding an additional member to my team, to support in administrative matters. One of his/her key duties would be filing. Filing is the Medusa’s head of office work – as soon as you file, more paper just piles up.

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