Get Simple, Practical
Insights to Help you
Be a More Effective
(and Joyful) Leader

Get Simple, Practical Insights
to Help You be a
More Effective (and Joyful) Leader

Free and Laughing Inc., 2911 Bayview Avenue, Toronto, ON M2K 1E8
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Blog - Joyful Leaders

Simple, practical insights to help you be a more effective and joyful leader!

The Greatest Leadership Practice

The great man amongst men, a conquering lion, has been laid to rest after 95 years of a most difficult and amazing trod on this earth. There are few who cannot be inspired by Nelson Mandela’s demonstration of courage, integrity, strength, and resilience.

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Little Things Make A Difference

Recently, I attended a luncheon where an assortment of sandwiches was served. Now typically, this presents a mystery worthy of Sherlock Holmes, to figure out what is in each sandwich, particularly if you have special dietary needs/preferences.

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Do You Work Too Hard?

Most of us work too hard. I know I do. I love my work, I love my clients. I work hard to help them solve their problems – with ease, grace and joy. And some of their problems are really big, so it means much thought, research, diligence, collaboration, communication and planning on my part.

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Creating The Momentum Of Change

I attended a client’s weekly management meeting. It was such a joy to see the team embrace the strategy that I helped them develop a few months earlier, use it as the guiding light for their operations and make very focused decisions in a short period of time – all with laughter and much camaraderie.

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Taking Care Of Customers When Things Go Wrong

With the best of intentions, management, processes and team members, things will go wrong. Yes, we will upset our customers sometimes. That’s a given. What’s not given is how we deal with it. I recently had an experience with the Toronto Transit Commission that reminded me of this.

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What Upsets You Controls You

Leaders are human, and as humans we sometimes lose our cool and get upset. We get upset with our team members, for them not doing something that we asked or expected them to do. We get upset with our suppliers and contractors for not delivering on time and/or to specifications.

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