How’s this for a job title? “Customer Happiness Manager”. As we continually redefine the world of work in an effort to be and remain competitive, we are realising more and more that the experience of the customer is tantamount.
“So you think you can run it?” the Chairman of the conglomerate I was working for post-Harvard Business School asked. He had just made a major investment in a food processing company in Jamaica.
One of the coaching assignments that I particularly enjoy is when someone calls me and says “Marguerite. I have a new job and I would like you to prepare me to start in the right way and to coach me through the first few months.”
I recently addressed 120 beautiful ladies, members of Lean In Canada, as part of an event: “Make This Your Year: What Can You Do Better in 2017?” This is the substance of my talk, which I hope will help you to make this your best year!
January – it’s Resolution Time! Time to wipe the slate clean and start your life all over. In particular, it’s the time to reflect on the past 12 months, and decide what’s going to be different in the upcoming 12 months.
2016 was an amazing year! Yes, it was! I declared it my year to “Live Bold, Wander Far” and I did. And along the way, I met some wonderful people, had time to muse and learned/remembered some things, for which I am very grateful…