Get Simple, Practical
Insights to Help you
Be a More Effective
(and Joyful) Leader

Get Simple, Practical Insights
to Help You be a
More Effective (and Joyful) Leader

Free and Laughing Inc., 2911 Bayview Avenue, Toronto, ON M2K 1E8
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Copyright 2017 Free and Laughing Inc.
All Rights Reserved

Our Services in Detail

Marguerite Orane's Coaching Approach

Our wide and varied range of tools ensures that we have the right resources to help you achieve the results YOU want!

The Balanced Scorecard
We are expert practitioners of the Balanced Scorecard, having worked with a range of organizations – businesses, government ministries, public sector entities, NGOs and schools.

Blue Ocean Strategy
For those serious about disruption, we will guide you through a process for developing your Blue Ocean Strategy for creating uncontested market space where the competition is irrelevant.

Retreat Facilitation
We design exciting, results-focused, highly participatory retreats that energise, focus and challenge participants Issues.

The first step in solving a problem is to make sure you have identified it correctly.  In our focused facilitatory processes, we push, challenge and guide your team members to dig deep and courageously into the underlying issues and to come to resolution.

Our rapid brainstorming process pushes participants outside of their comfort zone in identifying alternatives for action.

Action Planning
We are big on action!  We know you are too.  We facilitate team action planning processes that establish clear outcomes, tasks, responsibilities, resources, time frames and feedback mechanisms.  Your team members leave our sessions knowing what to do next!

Focus Groups
We help you to zero in on key issues and delve deep into the underlying causes and concerns.  Our focus groups with employees or customers are designed to give you the information you need to make the right decisions!

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NOURISH TO FLOURISH – a 4-month journey for your Team Leaders:

As simple as organizational nourishment sounds, we all know it is not easy.  But making “not easy” DONE! is what our founder and CJE (Chief Joy Enabler) Marguerite Orane does best, so we have designed a 4-month program for you and your team leaders to:

1. Communication Influence
Understand how their communication influences culture, and how culture enhances, or undermines, strategic results;

2. Clarity
Be clear on “what is” in terms of the current leadership, communication and culture in your organization;

3. Paint a Picture
Paint a picture of “what we would love” the culture to be, and how the leadership needs to communicate to achieve that;

4. Reinforce Positive Behaviours
Learn, really learn, the skills of giving feedforward to reinforce team members’ positive behaviours; correct behaviours that have negative impact; and help their team members to solve their own problems;

5. Reflection & Insight
Learn and apply techniques for reflection and insight.

This program is not a theory data dump.  We believe that “practice brings mastery” so the program is focused on practice, practice, practice. 


  • An intensive 2-day offsite workshop
  • Online survey to get participants’ input on leadership issues they face
  • Weekly Tuesday Fertilizer emails post-workshop
  • 3 Monthly Webinars to discuss progress, share success, find solutions to challenges and create team commitment to move forward
  • Post-journey reflection by participants
  • Monthly calls with your CEO to review the journey and chart the direction moving forward after the program
  • Coaching support as requested to help participants with challenges they may experience in their practice.

When is a good time for this journey for your team leaders?
How about NOW?

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Our signature Executive Coaching program.
There is no athlete who trains without a coach. They understand that peak performance is dependent on a committed coach who repeatedly says to them “You are more than you think you are” – and then supports them in achieving their goals. It is the same in organizations. In order to carry out your organization’s mandate, team members need someone who keeps them focused and on track, provide constructive feedback on performance and guidance in personal development. Coaching is imperative for team leaders and members:

  • On the leadership fast track
  • Newly promoted to leadership positions
  • Struggling with specific performance issues
  • Facing challenging situations e.g. conflict in their team
  • In a new environment e.g. new territory
  • Faced with a “stretch” goal

“Journey to Magnificence” is a 6-month program that uses an objective-focused, action-oriented approach geared to massive improvement in performance. Breakthroughs and massive results are quite normal in this program.

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Following the development of your Balanced Scorecard, THE STRATEGY ACCELERATOR COACHING PROGRAM is designed to coach you as you lead the process of implementation and change. Only you can lead it. If you don’t, then the time and resources invested in developing the BSC will be wasted. Further, your credibility as an agent of change will be brought into question, as cynicism sets in. Critical in this stage, is that you:

a. Lead by example
b. Plan for and manage likely roadblocks
c. Be positive and inspiring by celebrating short term wins
d. Develop the team

At the commencement , we set indicators of success in implementing the strategy, developing your team and your own development. Over the next 11 months, up to your Annual Strategy Review, we meet every 2 weeks to review your progress, discuss challenges and opportunities, and chart critical actions for the next 2 weeks.

This program is all about ACCOUNTABILITY.

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Joyful Results

I have worked in different organisations with Marguerite's firm Growth Facilitators providing consultancy services in the areas of Balanced Scorecard implementation, strategic planning and coaching. The assignments were always handled with the utmost professionalism and Marguerite brought expert knowledge, finely honed interpersonal skills and a creative approach to these assignments. She is truly a top class business consultant who invariably adds immense value to her clients.

Hugh Reid
formerly of Victoria Mutual Group and National Housing Trust, now with Scotiabank