Where are the “Israels” in your organization?
“Don’t panic. Don’t panic,” crooned Israel, patting Nigel’s back in symphony with his words and tone. We had arrived at Base Camp, our final camp before our Kilimanjaro summit…
Forget “Exceeding Customer Expectations” – How About Blowing Them Away? 5 Things To Consider
“This has totally exceeded my expectations,” I declared over and over to my fellow travelers on my recent trek up Mt. Kilimanjaro in Tanzania, emphasis on TOTALLY.