Why sometimes, a leader must be selfish
In the movie “Grand Hotel”, Greta Gabor famously said “I want to be alone.” I have been feeling that way for the past year, on my return from each of my extremely hectic business or vacation trips.
How to deliver Customer Happiness
How’s this for a job title? “Customer Happiness Manager”. As we continually redefine the world of work in an effort to be and remain competitive, we are realising more and more that the experience of the customer is tantamount.
3 Things I Learned from a fire in Week 2 of My New Job
“So you think you can run it?” the Chairman of the conglomerate I was working for post-Harvard Business School asked. He had just made a major investment in a food processing company in Jamaica.