Have You Thought of Taking a Sabbatical?
“I need a sabbatical” I wailed to my coach a few months ago, my lofty 2017 goals and extensive “to do” list lined up in my journal like soldiers waiting for my command.
Leadership in times of crisis – when everything is melting down
Are you feeling that the whole world is leaping from crisis to crisis, and that you, and your team members are swept into a never-ending deluge of catastrophe? There is no doubt that our world is changing…
Exceptional Customer Service Lies in the Exceptions
You are the owner of a small business providing personal care services. A lady purchases a gift certificate for her fiancé for Valentine’s Day. She returns to you 3 months later asking for a refund as he died.