Behind the Scowl: What Leaders Can Do When the Holidays Aren’t So ‘Wonderful’

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“I don’t want to hear you on your f**king phone.”

I had just boarded the subway, excited to head downtown for my first Christmas concert this year — a much-anticipated evening of classical music with the world-renowned cellist Sheku Kanneh-Mason. My mood was light and joyous. Just as I entered the station, my phone rang. Knowing I had a few minutes before the train pulled out and I lost the signal, I answered the call.

Leading When Nothing is Certain: Six Steps to Calm, Clarity, and Courage

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In preparation for a Board of Directors Strategic Planning Retreat I am facilitating next week, I have been reading forecasts about the world in 2025. As usual, there are some dire predictions, but there are also some hopeful ones as well. And even some implausible ones such as, according to the Economist, gorillas getting their own bank accounts (as crazy as it sounds, it’s already in train). In all of this, there’s one certainty: Everything is uncertain