Behind the Scowl: What Leaders Can Do When the Holidays Aren’t So ‘Wonderful’

“I don’t want to hear you on your f**king phone.”

I had just boarded the subway, excited to head downtown for my first Christmas concert this year — a much-anticipated evening of classical music with the world-renowned cellist Sheku Kanneh-Mason. My mood was light and joyous. Just as I entered the station, my phone rang. Knowing I had a few minutes before the train pulled out and I lost the signal, I answered the call.