Have You Thought of Taking a Sabbatical?
“I need a sabbatical” I wailed to my coach a few months ago, my lofty 2017 goals and extensive “to do” list lined up in my journal like soldiers waiting for my command.
Leadership in times of crisis – when everything is melting down
Are you feeling that the whole world is leaping from crisis to crisis, and that you, and your team members are swept into a never-ending deluge of catastrophe? There is no doubt that our world is changing…
Exceptional Customer Service Lies in the Exceptions
You are the owner of a small business providing personal care services. A lady purchases a gift certificate for her fiancé for Valentine’s Day. She returns to you 3 months later asking for a refund as he died.
7 Things Gardeners Do to Make their Gardens Flourish (do these in your organization and it will flourish too)
It’s spring in Toronto (finally) and nature is budding, blossoming and blooming, so I am inspired to continue my “Organizational Nourishing” theme, thinking of ourselves as gardeners, and our organizations as gardens.
If your organization were a garden, would it be flourishing?
Have you ever walked through a beautiful garden, where the plants and all within it are flourishing? How did you feel? Perhaps a sense of peace, order, tranquility? Joy, perhaps even bliss?
6 Myths that get in the way of Transformation
“Transformation” – everyone wants it, few do it. “We need to transform” says the business/political/church/school/organizational leader, and immediately, peoples’ ears perk up, their emotions race at…
Why sometimes, a leader must be selfish
In the movie “Grand Hotel”, Greta Gabor famously said “I want to be alone.” I have been feeling that way for the past year, on my return from each of my extremely hectic business or vacation trips.
How to deliver Customer Happiness
How’s this for a job title? “Customer Happiness Manager”. As we continually redefine the world of work in an effort to be and remain competitive, we are realising more and more that the experience of the customer is tantamount.
3 Things I Learned from a fire in Week 2 of My New Job
“So you think you can run it?” the Chairman of the conglomerate I was working for post-Harvard Business School asked. He had just made a major investment in a food processing company in Jamaica.
The First Week of Your New Job – 5 things to consider
One of the coaching assignments that I particularly enjoy is when someone calls me and says “Marguerite. I have a new job and I would like you to prepare me to start in the right way and to coach me through the first few months.”