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  • Home
  • Meet Marguerite
  • Speaking
  • Coaching and Facilitation
    • Leadership Coaching
    • Mindfulness Training
    • Team Facilitation
  • Gifts of Joy
  • Blog
  • Podcasts

Tag Archives: customer service

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  2. Entries tagged with "customer service"

How to go beyond friendly smiles and deliver really great service experiences

LeadershipBy Marguerite OraneOctober 5, 20174 Comments

“Welcome back. We haven’t seen you in awhile” said Vanessa, the front desk receptionist at the Hilton Trinidad Hotel. The last time I stayed at the Hilton was about 18 months ago.

Exceptional Customer Service Lies in the Exceptions

Leadership, Organizational ChangeBy Marguerite OraneJune 1, 201716 Comments

You are the owner of a small business providing personal care services. A lady purchases a gift certificate for her fiancé for Valentine’s Day. She returns to you 3 months later asking for a refund as he died.

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