Where are the “Israels” in your organization?
“Don’t panic. Don’t panic,” crooned Israel, patting Nigel’s back in symphony with his words and tone. We had arrived at Base Camp, our final camp before our Kilimanjaro summit…
Forget “Exceeding Customer Expectations” – How About Blowing Them Away? 5 Things To Consider
“This has totally exceeded my expectations,” I declared over and over to my fellow travelers on my recent trek up Mt. Kilimanjaro in Tanzania, emphasis on TOTALLY.
The Joy OF Work
For years I drove by this gentleman, who stood all day in the hot Jamaican sun on the corner of Barbican Road in Kingston, gently offering his pillows for sale. His ever-present smile sparked smiles from my children and me – that and the colourful designs of his pillows always brightened our day.
Business for Higher Purpose – The Looptail
Remember the supervisor who refused to move her performance appraisal score from 3.9 to 4.0 and so cost you a sizeable bonus? How about that “boss from hell” who yelled you out in front of the entire department and made you feel smaller than the bug scurrying along the floor?