Are You Lonely At Work? You Are Not Alone!
Did you know that there is an epidemic of loneliness at work? I didn’t, until I read an HBR article this week on “Work and the Loneliness Epidemic”
How to go beyond friendly smiles and deliver really great service experiences
“Welcome back. We haven’t seen you in awhile” said Vanessa, the front desk receptionist at the Hilton Trinidad Hotel. The last time I stayed at the Hilton was about 18 months ago.
Look for Potential
“Kyle didn’t make the team this year” my sister Carole shared on one of our evening walks with our 5 dogs some 5 years ago. “But he’s now the equipment manager, which is really just lugging the team gear.” Tears muffled her words.
How to Produce Usain Bolts in Your Team: 7 Lessons for Leaders from Coach Mills
“It’s not about you” is a Coaching 101 lesson from Glen Mills, Usain Bolt’s coach (see my blog here). But whilst this is a necessary condition for being a great coach, it is not sufficient.
A Really Simple Way to Get Extraordinary Results
There are times when you read a book that is so in sync with your values, philosophy, practice and approach, that you wonder “How come I didn’t think to write this?”
Have You Thought of Taking a Sabbatical?
“I need a sabbatical” I wailed to my coach a few months ago, my lofty 2017 goals and extensive “to do” list lined up in my journal like soldiers waiting for my command.
Leadership in times of crisis – when everything is melting down
Are you feeling that the whole world is leaping from crisis to crisis, and that you, and your team members are swept into a never-ending deluge of catastrophe? There is no doubt that our world is changing…
Exceptional Customer Service Lies in the Exceptions
You are the owner of a small business providing personal care services. A lady purchases a gift certificate for her fiancé for Valentine’s Day. She returns to you 3 months later asking for a refund as he died.
7 Things Gardeners Do to Make their Gardens Flourish (do these in your organization and it will flourish too)
It’s spring in Toronto (finally) and nature is budding, blossoming and blooming, so I am inspired to continue my “Organizational Nourishing” theme, thinking of ourselves as gardeners, and our organizations as gardens.
If your organization were a garden, would it be flourishing?
Have you ever walked through a beautiful garden, where the plants and all within it are flourishing? How did you feel? Perhaps a sense of peace, order, tranquility? Joy, perhaps even bliss?