Belling the HR cat – or is it the CEO?
In response to my post 2 weeks ago, a VP-HR e-mailed this comment to me. She has given permission to share, but anonymously. “So true! We used to have all the managers at our monthly Managing Committee meeting.
Belling the HR cat
In my conversations with CEOs and other senior leaders, I often hear frustration and disquiet with the leadership of their Human Resource function. Because my work is in strategy, they express disappointment with the role he/she is playing in the formation and execution of strategy.
Field trip – Corporate Style!
“Field trip”! Those two words were music to my ears when I was at school. Field trips were always the highlight of the school year. Rue any teacher who didn’t organize one!
How to dig yourself deeper into a poor service experience
Providing a bad service experience need not mean the end of a good relationship with your customer. Indeed, it can actually increase customer delight, as was expounded in the classic HBR article “The Profitable Art of Service Recovery”
When the playground bully turns up in your team
Do you ever wonder what happened to the playground bully of your childhood? The boy or girl who tormented you, called you names, hit you, teased you and any of the gamut of things that bullies do? Did he change? You wonder – did she outgrow her behaviour and become a sweet, caring soul? Wishful thinking …
Forgiveness at Work
During a coffee break in workshop a few years ago, Megan asked if she could have a quiet word with me. Two years prior, she had applied for a position in the company and was passed over for someone else.