You are the owner of a small business providing personal care services. A lady purchases a gift certificate for her fiancé for Valentine’s Day. She returns to you 3 months later asking for a refund as he died.
“Things work in India; they just don’t work the way you expect them to,” Dushyant, our G-Adventures CEO (Chief Experience Officer) had declared in the kick-off meeting for our 7–day trek in India.
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