Get off the Guilt Trip
“I feel so guilty” my client texted me, responding to the sudden illness of one of her team members. She felt she had contributed by giving too many assignments to this very competent and willing member of her team.
Business as a Force for Good
“We employ 250 people and have a network of over 200 suppliers” declared my friend Norman when I asked him how his business was doing. He owns an agro-processing business, now over 30 years old, located in a very depressed and forgotten area of rural Jamaica.
How Adrian Lost a $200.00 Sale and Gained a Customer
What does it mean to live your values? I treasure my morning coffee ritual, made more special by a gift a high-powered espresso machine for my new home. I had noticed sparks in the outlet from when I first plugged in the power cord.
Austin at Home Depot – When An Employee Is a Raving Fan
My gentleman and I went paint shopping at Home Depot last weekend. As we waited for the paint expert to complete our order, I noticed a smiling young man in a Home Depot uniform, close by.
10 Quotes to Inspire and Keep You on Track
Perhaps the “newness” of the New Year has worn off, the cold of winter is still biting and you may feel lacking in energy and motivation.
It’s Never “Just Semantics”
“Can we just move on? It’s just semantics,” moaned the CEO, weary of listening to his team grappling to pinpoint the right words to craft their organisation’s mission statement.
As A Leader, How Do You Deal With Death?
In early December last year, a client’s mother died, two weeks before Christmas. A very valued employee, he managed the regional operations for a retail business.
First, Connect – A Lesson In Getting People To Do What You Want Them To Do From An Airline Purser
What do you do during the safety procedures drill at the beginning of a flight? Are you paying attention? Or are you like me?
Back to School Time – 10 ideas to take charge of your learning
As summer nears its end, and thoughts turn to Back to School preparation, take a moment to think about and plan for your own learning. Perhaps you are already enrolled in a program at a formal institution of learning, or an inhouse company program.
Do You Collaborate Too Much? 3 Techniques From A Facilitator That May Help You
Some 3 years ago, I was working with a client to develop a new product. We would have regular meetings and make significant progress, but at each stage, she would say that she had to get her boss’ signoff.